General /Retail E-commerce Terms and Conditions (1-6)

(Wholesale specific t&c’s after section 6)

  1. Supplier identification is a site operated by Cath Waters Ltd

We are registered in Scotland under company number SC505018 and with our registered office at 54a Cow Wynd, Falkirk, FK1 1PU.

Our main trading address is Workshop 79, Flexspace Business Center, Earls Road Industrial Estate, Grangemouth, FK3 8UU

Our VAT number is GB224173239

  1. Privacy Policy & Cookies

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

Email newsletter

  • If you sign up to our newsletter we may use your email address to send you information about products or services.
  • You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of you website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

  • Strictly necessary cookies – These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies – These cookies are used to recognise you when you return to our website.
  • Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer.
  • The referring website from which you have got to our website from. 

The reasons for this are:

  • To make ongoing improvements to our website based on this data.
  • To see our most popular sources of business.

Disclosure of personal data

We may only disclose your personal data:

  • If we sell our business.
  • To agents and service providers.
  • In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

  1. Right to cancel

You have the right to cancel the retail purchase of  goods without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract. 

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. 

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

  • for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
  • for the supply of which have been sold as seconds, on the basis that they are damaged.
  • for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
  1. International orders

We have tried to estimate shipping prices for most countries but if shipping to your location ends up being significantly different to the price we have charged you, we reserve the right to cancel your order or request you pay extra for shipping.  

  1. Notices

All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

  1. Conclusion

These terms are governed by Scottish law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by Scottish law. You and we both agree that the courts of Scotland will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland. 



By placing an order with us you agree to the following:


Carriage paid for UK delivery is £400.  Offshore surcharges may still apply.
Offshore locations (except the Isle of Skye) are subject to a £10 offshore surcharge
Standard shipping is £5 for orders weighing <2kg (Royal Mail) and £10 for orders weighing >2kg or bulky orders (Parcelforce 24)
Standard lead time is 2 weeks from ordering or 2 weeks from cleared payment for Pro Forma invoices.   We make most items to order so amending or adding to your selection or including items not in the trade range will increase this lead time.
Parcels sent by Parcelforce 24 will have tracking info which will be sent by email from Parcelforce.


First orders are Pro Forma unless previously agreed and following mutual agreement, 30 days credit from date of shipping on subsequent orders.
BACS payment preferred, account details are on invoices
Cheque payments should be sent in time to clear by the invoice due date
Card payments can be taken over the phone but are subject to a 3% admin fee.
Reminders and copies of invoices will be sent by email if an invoice becomes overdue.  Failure to make timely payments of invoices will result in withdrawal of credit.  Accounts with overdue payments may be charged a late fee (£40 for invoices up to £1000 and £70 for invoices over £1000) plus statutory interest (8% plus BOE base rate /365) per day overdue.
Cath Waters LTD is VAT registered in the UK (224 1732 39) and all trade prices are exclusive of VAT @20%


In order that buyers can display our products to maximum effect, a minimum order of £200+VAT is applicable unless by prior agreement.
Our trade range is selected to allow trade buyers access to Cath’s best-selling artworks and is updated regularly.  Work out with the trade range will not be available in all products – please check first.
Please order using the form on   Login details will be provided to trade account holders.  Purchase Orders can be emailed to


On very rare occasions you may receive a damaged or faulty product.  Please notify us within 7 days and return the product (or send a photo if appropriate) and we will replace or issue you a credit note right away.
Occasionally items may be out of stock.  If available again within a few days, we will invoice you for these items and post them as soon as they are available.  If out of stock for a longer period, we will ask you if you want to remove these items from your order or if you want them to be placed on backorder.  Items on backorder will not be invoiced until shipped.
If we have missed any items from your order in error, please let us know and we will either send right away or issue you a credit note.


It doesn’t benefit us, retailers or end customers to have several outlets near each other stocking the same products and we try and avoid this in most cases.   We can offer exclusivity to shops within a specified area on a case by case basis but any arrangement of this nature will be dependent on a quarterly minimum order commitment of £1000+VAT with allowances made for seasonal trading.   If this minimum order requirement is not met, we are not required to give notice if we decide to stock another shop in the area.


Retailers with physical shops are welcome to sell our products through a website associated directly with their shop.  We expect that product images, if not provided by us, are professional quality.  We do not accept orders from on-line only retailers or retailers that wish to sell via websites that do not represent their physical retail outlets.


Buyers must disclose, before ordering, all retail outlets in which they intend to stock our products so as to not infringe on any existing exclusivity arrangements with other retailers.   We do not accept orders from traders wishing to sell our products at craft fairs, pop up shops or markets.